Frequently Asked Questions

Everything you need to know about bringing OLOR luxury into your home.

What is the typical shipping timeframe for home decor items?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while larger furniture pieces may require additional time for specialized handling.

Do you offer a return policy if the item doesn't fit my space?

Yes, we offer a 30-day return policy for most items. If a product doesn't match your home aesthetic, you can return it in its original packaging for a full refund, excluding shipping costs.

How can I ensure the quality and durability of OLOR products?

At OLOR, we source premium materials and partner with expert artisans. Each product undergoes a rigorous quality control check to ensure it meets our high standards for both beauty and long-term durability in a home environment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.

Do you provide international shipping?

Currently, OLOR ships to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.